Because the post office obviously damaged this tube, I completed the damaged package claim and took it to the post office today. I should have known there would be no responsibility on the part of the USPS – because unless we purchased additional insurance, they aren’t liable. I can see insuring extraordinary value – but it seems to me if they smash it, they pay for it.
Too many years in customer service at FedEx for me to understand this type of attitude. I recall booking a charter airplane to get an overlooked critical package from OKC to ABQ one time. I remember being on the phone half the night ensuring each leg of the trip was successful and keeping the customer informed at each turn. It was just the way we took care of business.
Today I got a “sorry, you should have bought insurance, see ya, NEXT!!” Arghhh.